Cornerstone specialises in crisis management, where a Home has been under-performing but the underlying business remains viable but is in need of guidance and support.
Even if you believe your trading position is irrecoverable, we have a significant amount of experience in working with Local Authority Commissioners and their Safeguarding Teams, in conjunction with the CQC or CIW, to remove resident embargoes and re-establish stakeholder confidence in a Home.
- Overall operational reviews to identify 'quick wins'.
- Key liaison with Local Authorities and the CQC/CIW to establish their key concerns.
- Health & Safety audits, providing recommendations and solutions.
- CQC/CIW compliance audits, providing recommendations and solutions.
- The re-writing and implementation of CQC or CIW compliant policies and procedures.
- Safeguarding (SOVA/POVA) management and resolution.
- Quality Assurance and Quality Audit systems training.
- Complaint management and resolution.
- Design and implementation of operational care, quality and management systems.
- Design of bespoke Registered Manager and Care Staff training programmes.
We also have significant experience of working with Banks and corporate restructuring advisors to devise and implement business rescue plans.