Identifying problems and providing solutions

Cornerstone specialises in crisis management, where a Home has been under-performing but the underlying business remains viable but is in need of guidance and support.

Even if you believe your trading position is irrecoverable, we have a significant amount of experience in working with Local Authority Commissioners and their Safeguarding Teams, in conjunction with the CQC or CIW, to remove resident embargoes and re-establish stakeholder confidence in a Home. 

- Overall operational reviews to identify 'quick wins'.

- Key liaison with Local Authorities and the CQC/CIW to establish their key concerns.

- Health & Safety audits, providing recommendations and solutions. 

- CQC/CIW compliance audits, providing recommendations and solutions. 

- The re-writing and implementation of CQC or CIW compliant policies and procedures.

- Safeguarding (SOVA/POVA) management and resolution.

- Quality Assurance and Quality Audit systems training. 

- Complaint management and resolution. 

- Design and implementation of operational care, quality and management systems.

- Design of bespoke Registered Manager and Care Staff training programmes.

We also have significant experience of working with Banks and corporate restructuring advisors to devise and implement business rescue plans.